Great customer relationships are so important—in any successful business—that we created a course to train ourselves.
Each and every person at King Schools who answers a phone or fax takes this course.
We are so passionate about these principles and practices that guide our company that we wanted to share them with you.
- Why you must create RAVING FANS
- How to acquire and maintain customers
- The one secret thing that everybody is looking for and how to use it for your success
- The dynamite tool that gets results from other people—every time
- The definition of a business—it may surprise you
- The four things you must understand about your own business
- Why understanding your purpose is so important
- The necessity of determining your business values
- How to define your unique selling proposition
- Why you must understand your customer
- How to appeal to the needs of others to get winning results
- What to do when a customer complains
- Insights and tools that will make your work more fun, reduce stress in your work and make your work more profitable
- Why following this program will help you get deep satisfaction from your work